People and Culture Officer 387 views

Department: Human Resources

Reports To: National Director / Board Safeguarding Sub-Committee

Direct Reports: None

Grade / Level: To be aligned to Buzz Women Gambia salary structure (TBD)

Location: Banjul, The Gambia, with occasional field and community-level travel (TBD)

Employment Type: Full-time, permanent (subject to funding availability)

 Job Purpose

The People and Culture Officer builds the work culture and the effective management of Buzz Women Gambia’s human resources function. The role is responsible for maintaining accurate employee records, supporting recruitment and onboarding, coordinating staff activities, assisting with performance management and staff development processes, ensuring compliance with organizational policies and applicable employment requirements. The People and Culture Officer provides responsive HR support to staff and managers while maintaining confidentiality, professionalism and accurate documentation.

Strategic Context

Buzz Women Gambia works to empower women and girls through skills development, entrepreneurship and community leadership. Effective people and culture management is essential to sustaining a capable, motivated and well-supported workforce. The People and Culture Officer strengthens the organization’s people systems and culture by ensuring timely human resource delivery, consistent application of policies and procedures, accurate personnel records, and effective support to recruitment, onboarding, staff development and employee relations.

Key Accountabilities

Recruitment and Workforce Support

Support timely and well-organized recruitment and workforce administration.

• Coordinate recruitment activities, including vacancy documentation, interview scheduling, candidate communication and recruitment records.
• Manage onboarding and induction of new employees, ensuring required documentation and orientation are completed.
• Maintain up-to-date staff information and lead workforce planning and staffing

Employee Records and HR Administration

Maintain accurate, confidential and up-to-date employee records and HR documentation.

• Maintain personnel files, contracts, leave records, attendance records and other employment
• Process routine HR requests and provide timely support to employees and
• Manage administration of leave, attendance, probation, contract renewals and other employee lifecycle processes.

Performance, Learning and Staff Support

Maintain processes that promote employee performance, development and wellbeing.

• Coordinate performance review documentation and follow up with managers on agreed
• Lead staff training, learning and development activities, including records of participation and
• Assist managers and staff with HR policy guidance and routine employee-related matters, escalating complex issues appropriately.

HR Compliance and Policy Support

Ensure HR practices are consistent with organizational policies and applicable employment requirements.

• Ensure the implementation and communication of HR policies, procedures and staff
• Maintain HR calendars, compliance trackers and required employment
• Identify HR administration gaps or compliance risks and raise them with the appropriate

HR Reporting and Data Management

Maintain reliable HR data and contribute to regular people-related reporting.

• Prepare routine reports on staffing, recruitment, leave, attendance and other HR indicators as
• Maintain confidentiality and appropriate access controls for employee
• Support audits, reviews and other requests for HR information by providing accurate documentation.

The People and Culture Officer operates within delegated authority as defined by Buzz Women Gambia’s policies and will:

• Provide routine HR guidance within approved policies and
• Process routine employee administration and maintain HR records in line with established
• Recommend practical improvements to HR processes, systems and staff
• Escalate sensitive, complex or high-risk employee matters to the appropriate supervisor or

Key Working Relationships

Key Performance Indicators (KPIs) 

Qualifications and Experience

Essential

• Bachelor’s degree in human resources management, Business Administration, Management, Social Sciences or a related field.
• Minimum 2–3 years’ experience in human resources administration in a similar HR
• Demonstrated experience maintaining personnel records and supporting recruitment and employee administration.
• Good understanding of The Gambia Labour laws, HR policies, procedures and employee lifecycle processes.

Desirable

• Professional HR certification is
• Experience working in The Gambia or the wider West Africa region is
• Experience in an NGO, development or mission-driven organization is

Technical Competencies

Behavioral Competencies

Approval

This job description has been reviewed and approved as an accurate reflection of the role’s requirements. It will be reviewed periodically and may be amended to reflect organizational needs.

Application Process

To apply, send your application via email to communication.gambia@buzzwomen.org and clearly indicate the position being applied for.

For enquiries :  +220 3440244