Traffic Manager 170 views

JOB DESCRIPTION: TRAFFIC MANAGER

Company: Transgambia Bridge Company Ltd (TBC Ltd)
Department: Traffic Department
Duty Station: Farafenni, The Gambia
Reports to: Deputy General Manager
Direct Reports: Traffic Control Room Operators, Mechanic & Patrollers

Company Overview

Transgambia Bridge Company Ltd (TBC Ltd) is a Special Purpose Vehicle established to manage and operate the Senegambia Bridge under a concession agreement as part of Africa50’s Asset Recycling Programme. With a strong commitment to operational excellence, sustainability, and impactful infrastructure management, TBC Ltd seeks to continue enhancing transport connectivity and economic development in The Gambia and ECOWAS region.

1. JOB PURPOSE

The Traffic Manager is responsible for ensuring the safe, efficient and uninterrupted movement of traffic across the Senegambia Bridge and its associated access roads.

The position provides operational leadership over traffic surveillance, Control Room operations, incident management, emergency response coordination and traffic-related safety interventions. The Traffic Manager ensures effective deployment and supervision of traffic personnel, reliable operation of traffic monitoring systems, compliance with approved operational procedures, and timely reporting of traffic performance. The Traffic Manager shall equally be responsible for the management of the TBC Fleet that includes the response vehicles.

The position is accountable for maintaining traffic operational readiness, minimizing traffic disruptions, protecting road users and supporting the overall operational performance of TBC Ltd.

2. PRINCIPAL DUTIES AND RESPONSIBILITIES

2.1 Traffic Operations and Control Room Management

• Ensure safe, orderly and efficient traffic movement across the bridge, feeder roads and associated operational facilities.
• Supervise Traffic Control Room operations, ensuring continuous traffic surveillance, effective communication and timely operational interventions.
• Ensure effective utilization of CCTV, AI package, vehicle tracking software communication equipment and other Control Room Systems.
• Monitor traffic conditions, congestion, abnormal traffic movements and potential hazards, initiating appropriate interventions and escalation.
• Ensure compliance with approved traffic management procedures, operational protocols and emergency response arrangements.
• Maintain operational readiness of traffic personnel, equipment and systems.

2.2 Incident Management and Emergency Response

• Lead traffic incident management and coordinate prompt response to incidents affecting road user safety, traffic flow or infrastructure operations.
• Ensure effective coordination between the Control Room, Patrollers, Management and external emergency response agencies.
• Implement approved Incident Management Plans, Emergency Response Procedures and escalation protocols.
• Ensure incidents are appropriately classified, recorded, investigated and reported.
• Review incident reports and identify corrective and preventive measures to minimize recurrence.
• Coordinate post-incident reviews and ensure implementation and tracking of agreed corrective actions.
• Participate in emergency preparedness exercises, drills and simulations, documenting lessons learned and improvement actions.

2.3 Patroller and Field Operations Management

• Supervise and coordinate Patroller deployment, field surveillance, traffic interventions and incident response.
• Ensure effective patrol coverage of the bridge, access roads and associated operational areas.
• Monitor field response times, patrol effectiveness and compliance with operational instructions.
• Ensure proper deployment of temporary traffic signs, cones, barriers and other traffic control devices during incidents, emergencies and maintenance activities.
• Ensure Patrollers conduct routine inspections and identify road hazards, obstructions, damaged traffic signs and other safety deficiencies.
• Ensure timely communication of field observations, incidents and operational concerns to the Control Room.
• Maintain appropriate records of patrol activities, interventions and field inspections.

2.4 Traffic Data, Reporting and Performance Monitoring

• Ensure accurate and timely recording of traffic volumes, incidents, patrol activities, interventions and traffic disruptions.
• Analyze traffic trends, incident patterns, congestion and operational performance to inform management decisions.
• Prepare and submit daily, weekly and monthly traffic operational reports, as required.
• Contribute to the preparation of annual operational reports and other management submissions.
• Monitor traffic operational KPIs and identify performance gaps requiring corrective action.
• Maintain accurate, complete and traceable traffic operational records.
• Provide evidence-based recommendations for improving traffic operations, road user safety and operational efficiency.

2.5 Staff Management and Capacity Development

• Supervise, motivate and manage the performance of Traffic Control Room Operators and Patrollers.
• Develop and maintain staff shift schedules to ensure adequate operational coverage, including weekends and public holidays.
• Ensure staff punctuality, discipline, attendance and compliance with approved procedures.
• Identify competency gaps and coordinate training in incident management, traffic control, road safety, communication and emergency response.
• Conduct staff briefings, operational debriefings and performance reviews.
• Ensure personnel are appropriately equipped and competent to undertake assigned duties.
• Recommend improvements to staffing, deployment and operational arrangements.

2.6 Traffic Safety and Maintenance Coordination

• Promote a proactive approach to traffic safety, hazard identification and prevention of traffic incidents.
• Coordinate with the Health & Safety Manager on traffic-related safety risks, operational hazards and compliance with O&M safety procedures.
• Coordinate with Maintenance and Tolling teams to facilitate planned works without compromising traffic safety or operational continuity.
• Manage the TBC Fleet
• Ensure appropriate traffic accommodation measures, lane closure procedures, temporary signage and work-zone traffic management arrangements.
• Monitor traffic safety during maintenance activities and ensure appropriate communication to road users.
• Report traffic infrastructure deficiencies, safety hazards and operational risks requiring management intervention.
• Support the implementation of corrective measures arising from inspections, incidents, audits and safety reviews.

2.7 Stakeholder Coordination and Communication

• Maintain effective operational coordination with the Gambia Police Force (GPF), Fire Brigade, Ambulance Services, National Roads Authority (NRA) and other relevant agencies.
• Establish effective communication arrangements with emergency response and operational stakeholders.
• Coordinate traffic-related communication with road users during incidents, emergencies and planned maintenance activities.
• Escalate significant incidents, operational disruptions and safety concerns to Management in accordance with approved procedures.
• Maintain professional working relationships with internal departments and external stakeholders.

2.8 Quality Management and Continuous Improvement

• Ensure traffic operations are conducted in accordance with approved procedures, operational standards and applicable company policies.
• Maintain accurate operational records and ensure compliance with reporting and documentation requirements.
• Identify opportunities to improve traffic operations, incident response, staff deployment and system reliability.
• Support the implementation of corrective and preventive actions arising from operational reviews, audits, incidents and management directives.
• Contribute to the development, review and improvement of Traffic Management Plans, Incident Management Plans, Emergency Response Procedures and operational SOPs.
• Promote a culture of accountability, operational discipline, safety and continuous improvement.

2.9 Fleet Management and Vehicle Operations

• Fleet Administration: Oversee the allocation, utilization and administration of TBC Ltd’s vehicle fleet, ensuring proper authorization, accurate fleet records and efficient deployment of vehicles in support of operational requirements.
• Fleet Maintenance and Roadworthiness: Ensure timely servicing, preventive maintenance, inspections and repairs of company vehicles, maintaining roadworthiness, operational availability and compliance with statutory requirements.
• Fleet Compliance and Cost Control: Ensure valid vehicle insurance, licensing and registration, enforce compliance with vehicle usage policies, and monitor fuel consumption, maintenance expenditure and fleet operating costs.
• Fleet Performance and Reporting: Monitor fleet condition, utilization, availability and maintenance performance; investigate vehicle-related incidents and recommend corrective measures, cost optimization and fleet replacement where necessary.

3. KEY PERFORMANCE INDICATORS (KPIs)

The Traffic Manager’s performance shall be assessed against approved operational KPIs, including:

• Incident detection, notification and response times.
• Traffic incident clearance and restoration of normal traffic flow.
• Traffic safety performance and incident recurrence.
• Compliance with traffic management and incident response procedures.
• Accuracy, completeness and timeliness of traffic operational reports.
• Reliability and availability of traffic monitoring and communication systems.
• Effectiveness of Control Room and Patroller coordination.
• Compliance with staff shift schedules, attendance and operational discipline.
• Completion of emergency drills, training and corrective action plans.
• Effectiveness of maintenance-related traffic management and work-zone safety.
• Implementation of operational improvement initiatives.

4. QUALIFICATIONS AND EXPERIENCE

Essential

• Bachelor’s Degree in Civil Engineering, Transport Engineering, Traffic Engineering, Transport Management or a related discipline.
• At least 10years Relevant professional experience in traffic operations, transport infrastructure operations, road safety, incident management or highway operations.
• Demonstrable experience in supervising operational teams and coordinating field activities.
• Experience in operational reporting, data analysis and performance monitoring.
• Competence in the use of computer applications and operational monitoring systems.

Desirable

• Experience in highway, bridge, toll road or concession infrastructure operations.
• Training or certification in Traffic Incident Management, Road Safety, Emergency Response or Traffic Management.
• Experience in Intelligent Transport Systems (ITS), CCTV monitoring and traffic surveillance.
• Experience in developing operational procedures, traffic management plans and emergency response arrangements.

5. COMPETENCIES

The successful candidate shall demonstrate:

• Strong operational leadership and decision-making.
• Sound understanding of traffic operations and road user safety.
• Effective incident management and emergency coordination.
• Strong communication and stakeholder management skills.
• Analytical ability and evidence-based problem-solving.
• Staff supervision, discipline and performance management.
• Planning, organization and operational coordination.
• Professional integrity, accountability and attention to detail.
• Commitment to continuous improvement and operational excellence.

6. WORKING ENVIRONMENT

• A combination of Control Room supervision, office-based duties and field operations.
• Availability for operational emergencies and significant traffic incidents.
• Flexibility to support shift-based operations, including weekends and public holidays.
• Ability to work under pressure and respond effectively to operational disruptions.

7. GENERAL RESPONSIBILITIES

• Perform any other duties reasonably assigned by Management that are consistent with the position’s responsibilities and operational requirements.
• Uphold TBC Ltd’s values, policies, procedures and standards of professional conduct.
• Protect company assets, operational information and the interests of the Company.
• Promote a safe, professional and performance-oriented working environment.

Application Procedure:

Interested and qualified candidates can send their applications to apply@gamjobs.com

Deadline for application: 06th December 2026

Note that applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.