Toll & Weighbridge operators (Internal and External) 372 views10 applications

Department: Toll Operations Department 

Location: The Gambia – Farafenni

Company: Transgambia Bridge Company Ltd (TBC Ltd)

Key Internal Relations: Tolling supervisors, relevant Maintenance & Traffic staff

Key External Relations: drivers

Job Summary: Ensure the appropriate functioning of Toll Plazas during her/his shift

Company Overview

Transgambia Bridge Company Ltd (TBC Ltd) is a special purpose vehicle established to manage and operate the Senegambia Bridge under a concession agreement as part of Africa50’s Asset Recycling Programme. With a strong commitment to operational excellence, sustainability, and impactful infrastructure management, TBC Ltd seeks to continue enhancing transport connectivity and economic development in The Gambia and ECOWAS region.

Primary Duties and Responsibilities

• operating the Toll Plaza Manual Lane and collecting tolls using various means of payment including cash,  foreign currencies, standard magnetic cards and potentially Electronic Toll Collection tags/transponders;
• performing shifts in accordance with published shift rosters to cover 24 hours, 7 days per week;
• representing the Transgambia Bridge Company to the general public ensuring information on the bridge and its products is accurately disseminated;
• reconciling takings compared to tolls generated by the toll equipment at the end of each shift ensuring guidelines for reconciliation of workstation are consistently met;
• from time to time, operating a Point a Sale.
• from time to time, operating Weighbridges / Overload Control systems

Details of Tasks 

• Toll Operations in assigned Toll Lane

• Processes all kind of toll collection transactions in accordance with procedures;
• Operates the Manual Lane Processing System and the toll lane equipment;
• Handles incidents in assigned toll lane, like payment defaults, equipment malfunction, etc., in accordance with procedures;
• Performs simple maintenance activities in the Toll Lane as directed from time to time;
• Notifies the Toll Supervisor of any abnormal situation, or when assistance is required.

• Toll operations within Toll Plaza

• Provides assistance to customers and handles incidents in future unmanned Toll Lanes like autoentry/ETC lanes;
• Changes ticket rolls, printer cartridges, and other mechanical and electrical modules;
• Performs simple maintenance activities within the Toll Plaza;
• May be required to relieve other Toll Collectors.

• Customer Service

• Maintains polite, courteous, pleasant, calm, friendly, and helpful disposition at all times;
• Responds to customer queries and provides assistance in the most expeditious manner;
• Informs customers of matters relevant to toll collection, commercial products and the usage of the bridge;
• Notifies customers on other matters which need to be brought to the attention of drivers;
• Assist toll users to report comments, complaints or suggestions using the notebook with pre-set format located at each Toll Plaza.

• Handling of Toll Collections.

• Safeguards monies collected during the shift;
• Accurately and honestly records all incidents during the shift;
• Accounts for all monies collected and prepares the required shift reports and deposits collections in accordance with procedures.

• Handling of Weighbridge operations – Overload Control

• Operate the overload control, weighing all Classe 4 Trucks and issuing tickets in accordance with their weight

Other Expectations of the job

• May be required to stay beyond shift hours until a qualified Toll Collector becomes available.
• Required to care for and operate all assigned tools and equipment in a safe and proper manner;
• Required to care for and properly manage all materials, supplies, stocks and inventories under his/her supervision;

The above describes essential responsibilities and activities that are typical for an incumbent in this job.  This is not intended to be an exhaustive list of tasks performed.  Depending on organizational requirements, the Toll Teller shall perform other activities which may be assigned from time to time.

Working Environment 

Some exposure to noise, direct sunlight, dust and vehicle exhaust fumes.

Measures of Performance

• Minimal discrepancy between declared revenue and theoretical revenue;
• Achieve toll lane throughput;
• Proper handling of customer relations, minimal customer complaints;
• Maintenance of a good customer-oriented disposition to bridge users and the public, always polite and courteous;
• Rigor in following procedures and instructions in force, including directives from the hierarchy.

Measures of Performance

Sex Male / Female

Age Range 20 to 40 Years Old

Education 2 year College

Work Experience 3 years’ experience in cash handling

Skills & Abilities Capacity to work on a rostered shift basis to cover 24 hours, 7 days a week

Personal Characteristics Good interpersonal and communication skills, good sense of proper commercial relations

Demonstrate loyalty and ethic

Standard Tests Personality, Aptitude, Skills, Medical

Personal References 1-Personal, 1-Former Superior, 1-Co-Worker

How to apply

Internal Applicants

 Internal government staff currently working at TransGambia and want to be considered for this position should send their CVs and cover letter to internaltbc@gamjobs.com

External applicants:

Interested candidates who are currently NOT working at TranGambia Bridge should send their CV and cover letter to tbcjobs@gamjobs.com

The subject of email should be Application for the Position Toll & Weighbridge operators

Closing date: 5th February 2025.