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Technical Services Supervisor Location: Gambia Department: Technology Reports To: Senior Technical Lead Employment Type: Full-Time | Project-Based Assignment Role Overview External Use MIDSA-P&O-JD-GMB 1 3rd October 2025 Project Manager PROJECTS & OPERATIONS CEO Margins Group is seeking a hands-on and process-driven Technical Services Supervisor to oversee the operations of its technical repair facility supporting the National Identification Project. Reporting to the Technical Lead, this role is responsible for managing diagnostics, repairs, inventory, and workflow coordination for biometric devices, IT hardware, and personalization equipment. The manager will lead a team of technicians and ensure timely, high-quality service delivery across all supported regions. Key Responsibilities Repair Operations Management • Supervise the diagnosis and repair of biometric kits, printers, laptops, scanners, and other field equipment. • Establish and enforce standard operating procedures (SOPs) for troubleshooting and repair workflows. • Monitor repair turnaround times and ensure adherence to service-level agreements (SLAs). Team Leadership & Training • Lead and mentor a team of repair technicians and support staff. • Assign tasks, track performance, and conduct regular training on equipment handling and safety protocols. • Foster a culture of accountability, precision, and continuous improvement. Inventory & Logistics • Manage spare parts inventory, tools, and consumables required for repairs. • Coordinate with procurement and warehouse teams to ensure timely replenishment of stock. • Maintain accurate records of repaired items, replacements, and component usage. Reporting & Documentation • Maintain detailed logs of repair activities, fault trends, and equipment history. • Generate weekly and monthly reports for the Senior Technical Lead on center performance and issue patterns.

• Support audits and compliance checks with required documentation. Quality Assurance & Compliance • Implement quality control checks to validate the effectiveness of repairs. • Ensure compliance with safety standards, data protection protocols, and manufacturer guidelines. • Collaborate with software and infrastructure teams to test and certify repaired devices before redeployment. Qualifications • Bachelor’s degree in electrical engineering, IT, or related technical field. • 4–6 years of experience in hardware repair, technical support, or service center management. • Familiarity with biometric devices, personalization equipment, and IT hardware. • Experience managing teams and technical workflows in a high-volume environment. • Certifications in hardware repair or electronics (e.g., CompTIA A+, OEM training) are an advantage.