Commercial & Business Operations Manager 59 views

Department: Commercial & Business Operations

Reports To: Managing Director / General Manager

Job Purpose

The Commercial & Business Operations Manager will be responsible for overseeing and coordinating the company’s commercial activities across Retail & Wholesale, Sourcing & International Trade, Agribusiness, and Food Business Operations, including restaurants and bakery operations.

The role is responsible for driving revenue growth, managing suppliers and business partners, strengthening operational efficiency, identifying new business opportunities, and ensuring that all business units operate profitably and in line with the company’s strategic objectives.

The successful candidate will provide leadership across the various business areas while ensuring effective procurement, inventory management, sales, customer service, financial performance, quality control, and regulatory compliance.

Key Duties and Responsibilities

Retail & Wholesale Operations

• Oversee the day-to-day operations of retail and wholesale
• Develop and implement strategies to increase sales, market share, and
• Manage product sourcing, pricing, inventory, merchandising, and
• Monitor sales performance and identify opportunities for business
• Build and maintain strong relationships with customers, distributors, and business
• Ensure efficient stock management and minimize wastage, losses, and stock-
• Monitor market trends, customer preferences, and competitor
• Develop wholesale partnerships and expand distribution
• Ensure high standards of customer service and product

Sourcing & International Trade

• Identify and evaluate local and international suppliers based on quality, price, reliability, and
• Lead sourcing and procurement activities for products, raw materials, equipment, and other business
• Negotiate prices, payment terms, contracts, and delivery schedules with
• Coordinate import and export activities, ensuring timely delivery of
• Maintain knowledge of international trade practices, customs procedures, shipping, and documentation
• Monitor international market trends and identify profitable sourcing
• Manage supplier relationships and conduct regular supplier performance
• Ensure compliance with applicable trade, customs, tax, and regulatory
• Work closely with logistics providers, clearing agents, and financial institutions where

Agribusiness Operations

• Develop and manage agribusiness activities, including sourcing, production, aggregation, processing, distribution, and marketing of agricultural products.
• Identify commercially viable opportunities across agricultural value
• Build relationships with farmers, cooperatives, aggregators, processors, buyers, and other
• Coordinate the sourcing of quality agricultural products and raw
• Monitor seasonal availability, pricing, quality, and market
• Develop strategies to reduce post-harvest losses and improve supply-chain
• Explore opportunities for value addition, processing, packaging, and market
• Monitor agribusiness financial performance and
• Promote sustainable and commercially viable agricultural

Food Business Operations – Restaurant & Bakery

• Oversee the overall operations of restaurant and bakery
• Ensure consistent product quality, food safety, hygiene, and customer service
• Monitor food production, inventory, purchasing, and stock
• Develop and review menus, bakery products, pricing, and product offerings in line with market
• Control food costs, wastage, operating expenses, and inventory
• Monitor daily sales and business performance against established
• Coordinate staff scheduling, performance, training, and operational
• Maintain strong relationships with food suppliers and service
• Identify opportunities for new products, promotions, catering services, and revenue
• Ensure compliance with applicable food safety, health, labour, and business

Business Development & Growth

• Identify new markets, products, services, and investment
• Develop and implement business growth
• Conduct market research and feasibility assessments for potential
• Prepare business proposals, commercial plans, and investment
• Develop strategic partnerships with suppliers, customers, distributors, investors, and other
• Monitor industry trends and recommend strategies to maintain the company’s
• Support the development and launch of new business ventures and

Financial & Commercial Management

• Develop and monitor budgets, sales targets, and operational expenses across business
• Monitor revenue, gross margins, operating costs, and
• Conduct pricing and cost analysis to support commercial decision-
• Identify opportunities to improve margins and reduce unnecessary
• Prepare regular commercial and operational performance reports for
• Ensure proper accountability for company resources, inventory, and
• Work closely with the Finance Department to monitor financial performance and cash flow

Procurement & Inventory Management

• Develop effective procurement and inventory management
• Ensure timely procurement of products, raw materials, packaging, and operational
• Monitor stock levels and establish appropriate reorder
• Negotiate competitive prices and favorable supplier
• Reduce inventory losses, wastage, damages, and obsolete
• Ensure proper documentation and authorization of procurement
• Maintain accurate supplier, purchasing, and inventory

Operations & Team Management

• Provide leadership and direction to staff across the various business
• Establish clear operational targets and performance
• Monitor staff performance and support professional
• Promote teamwork, accountability, professionalism, and customer-focused
• Develop and implement standard operating procedures where
• Ensure efficient coordination between procurement, sales, finance, logistics, production, and

Compliance, Risk & Quality Management

• Ensure all business operations comply with applicable laws, regulations, licences, and company
• Identify and manage operational, financial, supply-chain, and commercial
• Establish appropriate quality-control
• Ensure proper documentation and record-keeping across all business
• Monitor food safety and hygiene standards within restaurant and bakery
• Recommend measures to strengthen internal controls and operational

Reporting & Strategic Support

• Prepare regular reports on sales, procurement, inventory, operations, and
• Provide management with accurate information and recommendations for decision-
• Monitor key performance indicators (KPIs) across all business
• Participate in strategic planning and annual business planning
• Provide recommendations on expansion, investment, pricing, sourcing, and market
• Perform other duties related to the position as assigned by

Key Performance Indicators (KPIs)

• Revenue growth across business units
• Gross profit margins and overall profitability
• Achievement of sales and business development targets
• Cost reduction and operational efficiency
• Inventory accuracy and stock turnover
• Reduction in wastage and stock losses
• Supplier performance and procurement savings
• Timely sourcing and delivery of products
• Customer satisfaction and retention
• Restaurant and bakery sales and profitability
• Successful development of new markets and business opportunities
• Compliance with regulatory and company requirements

Qualifications

• Undergraduate Degree in Business Administration, Business Management, Commerce, Marketing, International Trade, Agribusiness, Supply Chain Management, Hospitality Management, or a related
• A Master’s degree or relevant professional qualification is an added

Experience

• Minimum of 1–3 years of relevant experience in commercial management, business operations, retail/wholesale, procurement, international trade, agribusiness, food business, or a related field.
• Experience managing multiple business operations or commercial units is highly
• Experience in supplier negotiations, procurement, inventory management, and business
• Experience in restaurant, bakery, FMCG, agriculture, or international sourcing is an added

Knowledge

• Retail and wholesale business operations
• Procurement and supply-chain management
• International sourcing and trade
• Agribusiness and agricultural value chains
• Food production and food-service operations
• Business development and market analysis
• Inventory and cost management
• Financial and commercial analysis
• Quality control and regulatory compliance
• Microsoft Office and relevant business management systems

Skills & Competencies

• Strong commercial and entrepreneurial mindset
• Excellent negotiation and supplier-management skills
• Strong leadership and team-management abilities
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Financial and business acumen
• Strategic planning and decision-making skills
• Strong organizational and time-management skills
• Ability to manage multiple business operations simultaneously
• Ability to work under pressure and meet deadlines
• High level of integrity, accountability, and professionalism

Working Relationships

Internal:

• Managing Director / General Manager
• Finance & Accounts Department
• Operations Team
• Sales & Marketing Team
• Procurement & Logistics Team
• Human Resources & Administration
• Restaurant & Bakery Staff
• Agribusiness Team

External:

• Local and international suppliers
• Farmers and agricultural cooperatives
• Customers and distributors
• Importers/exporters and clearing agents
• Logistics and shipping companies
• Government and regulatory authorities
• Financial institutions
• Business partners and investors

Working Conditions

• Full-time position with responsibilities across multiple business
• May require travel to suppliers, farms, markets, warehouses, restaurants, bakeries, and other operational
• May require flexible working hours depending on business and operational
• The position requires a hands-on approach and regular monitoring of business

Send all application documents to: bmanager2027@gmail.com

Application deadline: September 1st, 2026.