Partner Operations Representative 230 views

Our Mission

We’re making Africa the first cashless continent.

In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That’s for a good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people must keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water, and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposits, withdrawals, and peer-to-peer and business payments. In 2019, we expanded to Côte d’Ivoire, and one year later, we launched in Uganda. Now, we’re enabling millions of users and growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in…

How you’ll help us achieve it:

As a Partner Operations Representative, your role in our integration team is crucial for incorporating bill pay functionalities into our user-facing apps, ensuring seamless payment experiences for customers, agents, and businesses.

You’ll play a pivotal role in maintaining the reliability of these features, ensuring sufficient funding for our business accounts, and nurturing partnerships with collaborators.

We seek a proactive individual in The Gambia who embodies resourcefulness, determination, tenacity, diligence, and a results-driven mindset.

In this role, you’ll;

• Manage operationally escalated cases by Support
• Interpret user information
• Analyze and interpret periscope
• Provide operational support and streamline the management of payment
• Forecast and follow up on
• Communicate clearly with users regarding issues, claims, and
• Escalate cases, claims, and outages to partners when
• Maintain clear communication with the support team and the rest of the product
• Effectively multitask and juggle multiple
• Maintain organized records and communicate effectively via
• Communicate requirements to the engineering team without needing intervention from the product manager.

Key details

• You’ll work from our office in Kotu
• Work authorization in The Gambia is
• This is a permanent
• Our salaries are competitive and calculated using a transparent
• We offer generous health insurance for yourself and your
• We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime
• Free food and a beautiful office

Requirements

• A university degree in IT, finance, or a related discipline is
• 2+ years of experience in a comparable position (Customer Service, Back Office).
• Basic technical knowledge & sense of
• Highly organized, independent, and self-
• Fluency in English and local

You might be a good fit if you

• Are passionate about resolving challenges for our valued customers – you thrive on customer-focused solutions.
• Have experience in banking, financial institutions, or
• Are committed to achieving excellence across all
• Have a background in mobile wallets or money
• Possess exceptional listening skills, ensuring others feel understood and
• Demonstrate a strong sense of accountability and
• Are a collaborative team player with excellent organizational
• Can comprehend and articulate effectively user needs to leadership and the broader product team.
• Are self-directed and capable of thriving under pressure, taking ownership of tasks and
• Have Proficiency in SQL is advantageous, though not mandatory

Please submit your resume via this link to apply:

https://www.wave.com/en/careers/job/6197601004?gh_jid=6197601004