Receptionist 557 views

LOCATION:                         Denton Bridge, Banjul

POSITION TYPE:                 Full Time

REPORTS TO:                     Administrative Officer

Company Description

National Food Security Corporation (NFSC) is a State-Owned Enterprise engaged in wholesale buying, processing and exporting of the country’s annual groundnut crop as well as responding to the agribusiness and other diversified trading needs and demands, aspirations and expectations of The Gambian populace.

Position Summary

The Receptionist serves as the first point of contact for the Corporation, providing professional customer service, managing front-office activities, attending to visitors and enquiries, and ensuring effective communication while promoting a positive corporate image.

1. Customer Service and Stakeholder Relations

• Ability to welcome and attend to visitors, clients and other stakeholders courteously and professionally.

• Demonstrate excellent interpersonal, communication and telephone etiquette skills.

• Respond promptly to enquiries, handle complaints appropriately and ensure customer satisfaction.
• Maintain positive stakeholder relationships and promote the Corporation’s corporate image.

2. Communication and Front Office Administration

• Effectively manage reception activities, including visitor registration, appointments and incoming correspondence.

• Receive, screen and direct telephone calls and ensure timely communication of messages.

• Maintain accurate records and provide effective administrative support.

• Demonstrate organisational skills, multitasking ability and attention to detail.

3. Professionalism, Confidentiality and Integrity

• Demonstrate integrity, discretion and confidentiality in handling official information and documents.

• Maintain a professional appearance, positive attitude and high standards of workplace conduct.

• Comply with corporate policies, procedures and security protocols.

• Demonstrate reliability, accountability, punctuality and sound judgement.

Academic Qualification:

Minimum Requirement: – Diploma in Customer Service, Public Relations, Business Administration, Hospitality Management or any other relevant field from a recognised institution.

Professional Training:

Professional certification or training in Customer Care, Customer Relations, Front Office Management or Service Excellence will be an added advantage.

Work Experience:

At least two (2) years of relevant experience in customer service, client relations, front-office operations or a similar customer-facing role.

Skills and Competencies:

• Excellent customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Ability to handle customer enquiries, complaint and challenging situations professionally.

• Good telephone etiquette and active listening skills.

• Proficiency in Microsoft Office applications.

• Fluency in English; knowledge of local Gambian languages will be an added advantage.

Dateline is 13^th November 2026.

Send CVs to hr.admin@nfsc.gm