Senior Regional Manager (NBR / LRR) 187 views

NAWEC invites suitably qualified individuals to apply for the position of Senior Regional Manager responsible for overseeing the operations and performance of NAWEC’s regional offices in the North Bank Region and Lower River Region — ensuring efficient service delivery, compliance with company standards, and customer satisfaction across both Electricity and Water business units.

Role Summary:
Responsible for the development, continuous performance improvement and delivery of customer services for NAWEC Electricity & Water for the assigned Region including the Branches therein

Reporting Relationships

Reports directly to Group Customer Services Director but has a strong direct interaction with T&D Management in Electricity , Water Management, Commercial Heads in Electricity and Water and Financial Controllers in Electricity and Water

Duties and Responsibilities

• Responsible for delivery of entire customer value chain in the Region and associated Branches and Cash Offices. This includes new connections, meter reading, payments, service quality and continuity, frontline customer service, customer complaints and requests,
• Maintenance of customer records and referencing in a timely and accurate way
• Puts in place and mentors and develops a Team to assist in the delivery of Customer Service in the Region.
• Contributes to the development of overall Customer Services Group Strategies
• Translates Group Customer Plans into a Regional Business Plan complete with deliverables and measurable targets
• Delivers targeted objectives and associated performance indicators [KPI’s] for systematic reporting to the Group Customer Services Director and to COO Electricity and Water
• Work effectively with all peers and stakeholders and especially with Electricity and Water Business Units, Group Finance, Group Human Resources and Group Corporate Services to negotiate and influence customer service improvements in the Region. –
• Facilitates organisation and delivery across the Region of key processes for the following Departments:

• • For Commercial Electricity the following process:
    • New Connections
    • Meter reading
    • Support for Key Account management – new connections, metering service quality, debt management
    • Prepayment services
    • Customer complaints
  • For Commercial Water the following processes:
    • New Connections
    • Meter reading
    • Collection and credit control
    • Customer complaints
  • For T&D Electricity the following processes:
    • Fault management and restoration and repairs
  • For Distribution Water the following processes
    • Fault management and restoration and repairs
  • For Revenue Protection and Losses Electricity:
    • Contributing people to Revenue Protection and Losses Teams as and when required
    • Co-operating with Revenue Protection and Losses programmes and initiatives in the Region
  • Non-Revenue Water
    • Co-operating with Non
• Revenue Water programmes and initiatives in the Region o Corporate Safety
• Delivery of NAWEC safety programmes
• Delivery of safety programmes in the Region including provision of suitable PPE, Tools and Equipment for the various frontline teams
• Manages financial budget for the region
• Ensures creation and sustainability of an appropriate organisation for the Region including facilities and infrastructure
• Carries out specific business wide tasks/projects as required from time to time

Requirements and Qualifications

• Must have a Masters qualification especially in Business Administration, Economics, Marketing or Management
• Must have at least 7 years working experience with 5 years at a senior level
• Experience working in a Water or Electricity business or in a business of similar scale and complexity will be an added advantage

Strategy Development

• Understands the exigencies of a developing and changing Electricity and Water Industry and contributes to the development of Customer Services Vision, Values and strategic plan

Business Planning

• The capacity to develop a Business Plan for North Bank Region & Lower River Region and contribute to Customer Services Strategies

Change

• Understands change principles and proactively leads change

Team Building

• Ability to build strong teams in North Bank Region & Lower River Region and to motivate them to deliver Customer Services Targets

Leadership and Management

• Inspires team by articulating divisional vision , leading by example and supporting change initiatives

Professional Knowledge

• Maintains constant self-improvement by staying up to date with Electricity and Water technologies and translates into Customer Service improvements

Results and Performance

• The ability and drive for achieving and surpassing targets and achieves this by Regional Plan monitoring, actively delegating authority and proactively developing a Performance Management regime in the region

Systems

• The ability and drive to harness and exploit information technology to assist Customer Service in solving its system issues

Operational Procedures

• Understands the criticality of Operational Procedures and is constantly pursuing initiatives for continuous improvement

Staff Development

• Grasps the strategic force of a well trained and developed workforce and their potential in achieving Regional targets and especially their role in customer service

Analytical Skills

• The ability to visualise, articulate and solve both complex and uncomplicated problems and make decisions that make sense based on all available information

Stakeholder Management

• Sensitive to the importance of stakeholders, their identification and development of appropriate responses

Safety

• Is especially energised by improvement in safety standards especially the prevention of loss of life to customers and staff

Financial Acumen

• The ability to apply a broad understanding of financial principles and other quantitive information to ensure decisions are fiscally responsible and budget sensitive

The Rewards. NAWEC has restructured its rewards package and can offer a very attractive deal of Salary and Allowances for the right person. How to Apply. Please send an e-mail to recruitment@nawec.gm referencing the position being applied for along with a curriculum vitae and cover letter in Portable Document Format (PDF) only as attachments. The closing date for receipt of applications is 04 th October 2026.