Toll Supervisors Internal and External 390 views

Department: Toll Operations Department 

Location: The Gambia – Farafenni

Company: Transgambia Bridge Company Ltd (TBC Ltd)

Supervises: Toll Collectors / Weighbridge Operators

Key Internal Relations: relevant Maintenance & Traffic staff

Key External Relations: drivers, bank representatives.

Job Summary: Ensure the appropriate functioning of Toll Plazas during her/his shift

Company Overview

Transgambia Bridge Company Ltd (TBC Ltd) is a special purpose vehicle established to manage and operate the Senegambia Bridge under a concession agreement as part of Africa50’s Asset Recycling Programme. With a strong commitment to operational excellence, sustainability, and impactful infrastructure management, TBC Ltd seeks to continue enhancing transport connectivity and economic development in The Gambia and ECOWAS region.

Primary Duties and Responsibilities

Overall supervision of the Group of Toll Plazas, with the assistance of Assistant Toll Supervisors for small Toll Plazas.

• Supervises the day-to-day toll collection
• Operates the toll computer in accordance with the operational manual and procedures
• Supervises the Toll Collectors and Weighbridge Operators
• Provides assistance to clients in the toll lanes 
• Coordinates all activities within the Toll Plazas and monitors the level of service delivered
• Operates from time to time a Toll Lane or a Weighbridge station
• Manages equipment and supplies and ensures their availability in toll lanes
• Deals effectively with motorists and delivers customer service excellence
• Handles incidents of Toll Plazas

Details of Tasks 

• Staff Supervision of Toll Plazas

• Handles beginning and end of shift activities of Toll Collectors;
• Controls, directs staff, and gives instructions;
• Participates in the preparation of projections for manpower requirements, manpower complements, and materials consumptions, including requirements for regular part time staff and contractual workers;
• Schedules and manages shift breaks and staff replacement as needed, and ensures the proper implementation of shift rosters;
• Calls for additional staff if required to cope with operational requirements – has the authority to maintain staff up to succeeding shifts;
• Informs staff of all instructions and information issued by the management;
• Handles questions, comments and suggestions coming from staff, and elevates the matters which are beyond limit of authority;
• Checks and enforces all policies, particularly covering work attitude, attendance, dress code, grooming, and personal appearance of all staff;
• Ensures that required tasks are completed in an expeditious manner and that high standards of service and quality are met;
• As the case may be, operates a toll lane; 
• Refers toll claims and violations to the appropriate staff member; 
• Assesses performance of staff working under his/her authority;
• Participate in the training of Toll Operations staff.

• Coordination of Activities of Toll Plazas
• Directs the operations of the directly supervised Toll Plaza;
• Schedules and manages the opening/closing of toll lanes;
• Checks on the compliance with operating procedures, in particular, the accuracy of vehicle classification, cash handling operations, and informs the relevant Superintendent of any abnormal behavior in this respect;
• Monitors traffic flows and provides traffic forecasts;
• Ensures that all toll lanes are properly manned, supplied, and functioning;
• Enters equipment incident reports in the Maintenance Management System;
• Calls for maintenance as needed and coordinates activities on site, ensuring minimal interference with toll operations;
• Ensures that maintenance activities are completed expeditiously and advises the relevant Toll Plaza Superintendent of any unsatisfactory situation;
• Supervises cash transfer activities on site in the absence of the relevant Toll Plaza Superintendent;

Management of Cash, Equipment and Supplies for the Group of Toll Plazas

• Manages the Main Plaza Change Fund during his/her shift on Plazas where there is no Assistant Toll Supervisor;
• Prepares daily floats for Toll Tellers of the directly supervised Toll Plaza and records financial data;
• Ensures proper storage and safekeeping at the Toll Supervision Room Vault;
• Ensures availability of proper quantities and denominations of money, and requests for replenishments as required;
• Performs daily check of funds and floats;
• Reconciles takings, monitors vehicle classifications, monitors traffic flows, provides traffic forecasts and resolves problems encountered by the Toll Tellers;
• Provide assistance to the Toll Plaza Superintendent with the preparation of statistical analysis of toll indicators per lane, per shift and per Toll Teller using the PCS;
• Turns over necessary documents and supplies to other staff working in the directly supervised Toll Plaza;
• Turns over necessary documents, supplies, Individual Change Funds to next Toll Supervisor working on succeeding shift;
• Manages inventories and deliveries of materials and supplies needed for toll operations and makes necessary follow ups for deliveries;

Liaison with Motorists

• Deals effectively with motorist comments, complaints or suggestions and reports to the Toll Superintendents for matters requiring follow-up;
• Represents the Company to the general public ensuring information on the Expressway and its products is accurately disseminated;

Security and Access Control

• Ensures that a high level of security is maintained at all times for all persons, money, supplies and assets  of Toll Plazas;
• Ensures that all activities are undertaken in a safe and secure manner and that all abnormal situations are properly recorded;
• Checks on the compliance with security procedures, and informs the relevant Superintendent of abnormal behavior in this respect;
• Directs activities of security personnel on the directly supervised Toll Plaza;
• Controls access to the directly supervised Toll Plaza.

Handling of Incidents

• Provides assistance and guidance, and gives directions to Toll Tellers, Assistant Toll Supervisors and POS Service Assistants in handling of incidents;
• Interfaces directly with customers as required;
• Notifies relevant Toll Plaza Superintendent and the Traffic Control Room in case of incidents beyond his/her control, in accordance with relevant procedures.

Other Expectations of the job

• May be required to stay beyond shift hours until a qualified Toll Supervisor becomes available.
• Required to care for and operate all assigned tools and equipment in a safe and proper manner.
• Required to care for and properly manage all facilities, materials, supplies, stocks and inventories under his/her supervision;

The above describes essential responsibilities and activities that are typical for an incumbent in this job.  This is not intended to be an exhaustive list of tasks performed.  Depending on organizational requirements, the Toll Supervisor shall perform other activities which may be assigned from time to time.

Working Environment 

Some exposure to noise, direct sunlight, dust and vehicle exhaust fumes.

Measures of Performance

• Minimal discrepancy between reported revenue and theoretical revenue;
• Minimal queing in the toll plaza;
• Efficient handling of incident;
• Maximal Accuracy ;
• Proper handling of customer relations, minimal customer complaints;

 Measures of Performance

Sex Male / Female

Age Range Minimum 33 year’s old

Education 2 Years College

Minimum Work Experience 3 years’ experience in management and supervision of staff 

3 years’ experience in money handling and collection activities

Skills & Abilities Computer literacy and skills 

Capacity to work on a rostered shift basis to cover 24 hours, 7 days a week

Personal Characteristics Good interpersonal and communication skills, good sense of proper commercial relations.

Dynamic, logical, analytical, exercises diligence and persistence until situations are properly addressed.

Standard Tests Personality, Aptitude, Skills, Medical

Personal References 1-Personal, 1-Former Superior, 1-Co-Worker

How to apply

Internal Applicants

 Internal government staff currently working at TransGambia and want to be considered for this position should send their CVs and cover letter to internaltbc@gamjobs.com

External applicants:

Interested candidates who are currently NOT working at TranGambia Bridge should send their CV and cover letter to tbcjobs@gamjobs.com

The subject of email should be Application for the Position Toll Supervisors

Closing date: 5th February 202